Refund policy

Refund & Returns Policy

At Run for Evolution (RFE), we want you to love your gear. If something isn't right, we're here to help.

Change-of-mind returns

You can return an unused item in its original condition and packaging within 30 days of delivery for a refund or exchange. Return shipping for change-of-mind returns and exchanges is paid by the customer. We're unable to accept change-of-mind returns on items that have been worn, washed, or used.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Faulty or incorrect items

If your item arrives faulty, damaged, or not as described, please contact us as soon as you notice the issue at support@runforevolution.com.au with your order number and a photo. Your rights under the Australian Consumer Law apply regardless of how much time has passed, but letting us know promptly helps us resolve things faster. We'll cover return shipping and send a replacement or full refund — your choice.

How refunds work

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Afterpay and Zip refunds follow their own processing times.

How to start a return

Email support@runforevolution.com.au with your order number and reason. We'll reply with return instructions. Please don't send items back before contacting us.